FREQUENTLY ASKED QUESTIONS

Getting Started

Go to www.ontogony.com and click on "Sign In" at the top right corner. Enter your email and password to access your account. If this is your first time logging in, reset your password by clicking "Forgot Password?"

For iPhone users: Download the Zenler App from the Apple App Store.
For Android users: Download the Zenler App from the Google Play Store.
Once downloaded, search for Ontogony in the app and log in with your account.

Click here for more information.

Unfortunately, the Ontogony app does not currently support offline viewing. You'll need an internet connection to access your content.

Courses & Access

Some programs are being phased out as part of the migration. If a course you previously enrolled in is not available, please check your email for updates or contact our support team for details.

Each course has its own access period. You can check your course expiration date by contacting us.

The day before your access expires, you'll receive an exclusive renewal coupon via email. This coupon allows you to extend access for a discounted price. Follow the steps in the email to complete your renewal.

Memberships & Special Offers

Joining a membership is an incredible opportunity to embark on or deepen your journey of study and transformation. Each membership level is thoughtfully designed to meet you where you are—whether you're just beginning or seeking to expand your practice.

With exclusive content, live-streaming programs, and a wealth of resources, you'll gain access to the teachings, tools, and supportive community you need to grow, evolve, and thrive. Plus, our membership plans offer flexible monthly and annual tuition options, making them accessible to everyone. We'd love for you to be part of this journey! Let us know if you have any questions. 

The special offer provides a limited-time discount for new members or those renewing their membership. These offers vary, so check your email or our membership page for details.

Yes, you can cancel your membership anytime by writing to admin@ontogony.com with a 30-day notice, and we will take care of the cancellation for you. If you have any questions, we're happy to assist!

While we don't offer a specific membership trial period, we provide free classes and events that allow you to explore and experience our offerings. join and see what resonates with you! Let us know if you have any other questions.

The Kabbalah Study Group is an advanced program with specific prerequisites, and as such, it is not included in the membership offerings. If you're interested, we'd be happy to share more details on the requirements and how to participate! 

While retreats are not included in the membership benefits, we invite you to explore our exclusive courses, workshops, and other offerings to enrich your journey. If you have any questions, we're happy to help!

Great question! You are welcome to register for any program without becoming a member. Membership offers additional benefits, but it is not required to enroll in individual courses. Feel free to choose the path that best suits your journey!

Account & Profile Updates

Click on your profile in the top right corner and go to Edit Profile to update your details, including your name, email, and preferences.

Go to profile> Edit Profile > Upload Photo, select an image from your device, and save your changes.

Go to My Account > Payment Methods, remove the old payment method, and add a new one.

Click on community in the main menu to enter the discussion forums, connect with other students, share insights, and ask questions.

You can:
Join topic-specific discussions.
Share insights and experiences.
Ask questions and get support from peers and mentors.
Stay updated on upcoming events and announcements. 

You can email our support team at info@ontogony.com if you need assistance.